Frequently Asked Questions

How do I know if my online order has been received?

You will receive a confirmation email with your figurine order details. If you created an account during checkout, you can also log in and view your completed orders by clicking “Orders” at the top right of our website.

How long will it take to receive my order?

Once processed, we aim to dispatch your figurine within 24 hours, though processing times may vary depending on availability and demand.

Please note that Forever Figures’ Distribution Centre is based in Arizona. While we do our best to ensure prompt delivery, all shipping times are estimated only and may be affected by factors outside our control, such as customs clearance or carrier delays.

Can I change or cancel my order once I have received a confirmation email?

Unfortunately, once your figurine order has been confirmed, it cannot be changed or cancelled.

How much does shipping cost?

All figurines ordered through our online store include free shipping worldwide.

Do you ship internationally?

Yes — we proudly offer international shipping for all figurine orders.

Where is your Privacy Policy?

You can view our full Privacy Policy.

What payment methods can I use?

We accept VISA, MasterCard, and PayPal for secure and convenient checkout.

How do I raise enquiries?

If you have questions about your figurine order, please contact our Customer Support Team at shopforeverfigures@gmail.com.

What if I don’t get an order confirmation?

Please check your spam or junk folder. If it’s still missing, contact us directly. If you registered for an account, you can also check the “Orders” section under your account dashboard.

What is the Returns Policy for figurines purchased through this store?

Please refer to our detailed Returns Policy for information on returns, replacements, and store credits.